Full-Time Referral Coordinator Position available (Flagstaff)

Referral Coordinator Position at Northern Arizona Orthopaedics

Flagstaff, Ariz.apex-realty-is-hiring

Job Description:

  • Workman’s Compensation outreach liaison
    • Work directly with Marketing Director to develop a robust WC program
    • Act as NAO’s point of contact for all case managers
    • Work with NAO’s clinical WC liaison to ensure WC compliance
  • Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
  • Ensure complete and accurate registration, including patient demographic and current insurance information
  • Assemble information concerning patient’s clinical background and referral needs
  • Work directly with NAO’s authorization department to ensure prior approval requirements are met
  • Review details and expectations about the referral with patients
  • Ensure that referrals are addressed in a timely manner
    • First point of contact to patients for scheduling
    • First point of contact for referring providers; Direct link to providers and MAs
    • Work creatively to develop improvements in communication to foster the success of the Referral Program
    • Work with Marketing Director to coordinate quarterly outreach visits

Required Education

  • High school diploma/Associates degree

Preferred Background

  • Medical field

Must-have Personal Qualities

  • Strong service-excellence focus (patients and referring providers)
  • Excellent verbal and written communication skills
  • Outgoing and energized
  • Organized and able to manage competing priorities in an unsupervised atmosphere
  • Resourceful and creative in problem solving
  • Ability to take on new projects and staying accountable through to completion
  • Self-starter who seeks ways to improve processes

Be a part of a wonderful organization in Flagstaff! Competitive wages and benefits, including medical, dental, vision and 401k retirement.

Please submit resume to wilsonr@northazortho.com or fax to 928-226-3080